What Makes Employees Loyal? click to read...




Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

         -  Stephen R. Covey



















Great People Skills Help to Keep You "Hired" 

In good times or bad, we’re seeing the importance of people skills. Arguably, in good economies, people skills can be contributory to greater proportional opportunities, and in slower economies, having superior people skills can prevent you from being the first to be let go. In fact, even in good economic times some people who were hired for their technical skills are fired for their inability to get along with others.

So, whether it be getting along with team members or customers, those with better people skills will be better off in this economic climate.
Some research suggests that in terms of financial and career, 85% of your success is based on how well you interact with others, and only 15% is technical knowledge.

I know of a dentist who had hired a very experienced receptionist/ administrator after receiving many resumes and interviewing a number of candidates. Unfortunately, she was “de-hired” five months later after many long-term patients complained that they found her to be rude and abrupt. 

2 Main factors for superior people skills



1)   Folks who are great with people interactions seem to have the understanding that their success ultimately depends on their interactions with others. As a result, they practice one of the habits Steve Covey refers to as “Seek first to understand before seeking to be understood.” Plainly said, they listen actively first, before communicating their own wishes. 


2)   Demonstrating superior people skills means recognizing that when interacting with team members, customers or your manager, people are different with unique interests and communication styles. If you have ever participated with one of our facilitators in Communicating for Team Success or RealTime Coaching, you received your own Excel Group Behavioural and Interests profile. You also became familiar with the different DISC/ Colour styles as well as motivating interests. The question is, are you using this knowledge to achieve superior team relations with the adaptation of people skills?


Well, here’s a little reminder. Be aware of the styles of your colleagues and manager, then familiarize yourself with the top 3 Do’s and Don’ts for communicating with them. For example, they may include a blend of the following: 

For D/Red Style: A person who is ambitious, forceful, decisive and goal-oriented 

  • Be clear, specific and to the point
  • Come prepared with all documents and be organized
  • Present facts logically
  • Don’t speak too slowly or you’ll lose them
  • Don’t leave loopholes or cloudy issues

For I/ Yellow Style: A person who is magnetic, enthusiastic, friendly 

  • Ask for their opinion
  • Provide a warm, friendly, stimulating environment
  • Allow time for relating
  • Don’t muffle conversation
  • Don’t be curt or cold

For S/ Green Style: A person who is often patient, reliable, steady 

  • Break the ice before rushing on to facts
  • Present case in a non-threatening manner
  • Ask "“How” questions to draw out opinions
  • Don't rush them
  • Don't be domineering or demanding

For C/ Blue Style: A person who is neat, conservative, perfectionist

  • Prepare your case in advance
  • Be accurate and realistic with facts
  • Draw up a detailed action plan
  • Take your time
  • Don’t be disorganized
  • Don’t be giddy, too informal or loud

In any economy, one’s people skills and ability to communicate effectively with all team members is a big career asset.

In the Spirit of Growth, 

Chuck Reynolds


Chuck  Reynolds is a Principal and Chief Performance Officer with Excel Group Development a Performance Solutions firm that assists organizations in enhancing management and team  effectiveness. He can be reached indirectly  by emailing our admin group. Insert 'ATTN Chuck' in the subject area. Visit them at www.ExcelGroupWorks.com 

 © Rights Reserved 2009 Excel Group Development Services Inc. Feel free to forward this article in its entirety to any colleagues or associates as you wish. To include on your site please ask and we may grant permission.