In good times or bad, we’re seeing the importance of people skills. Arguably, in good economies, people skills can be contributory to greater proportional opportunities, and in slower economies, having superior people skills can prevent you from being the first to be let go. In fact, even in good economic times some people who were hired for their technical skills are fired for their inability to get along with others.
So, whether it be getting along with team members or customers, those with better people skills will be better off in this economic climate.
Some research suggests that in terms of
financial and career, 85% of your success is based on how well
you interact with others, and only 15% is technical knowledge.
I know of a dentist who had hired a very experienced receptionist/
administrator after receiving many resumes and interviewing a
number of candidates. Unfortunately, she was “de-hired” five
months later after many long-term patients complained that they
found her to be rude and abrupt.
2 Main factors for superior people skills
1) Folks who are great with people interactions seem to
have the understanding that their success ultimately depends on
their interactions with others. As a result, they practice
one of the habits Steve Covey refers to as “Seek first to
understand before seeking to be understood.” Plainly said, they
listen actively first, before communicating their own wishes.
2) Demonstrating superior people skills means
recognizing that when interacting with team members, customers
or your manager, people are different with unique interests and
communication styles. If you have ever participated with one
of our facilitators in Communicating for Team Success or
RealTime Coaching, you received your own Excel Group Behavioural
and Interests profile. You also became familiar with the
different DISC/ Colour styles as well as motivating interests.
The question is, are you using this knowledge to achieve
superior team relations with the adaptation of people skills?
Well, here’s a little reminder. Be aware of the
styles of your colleagues and manager, then familiarize yourself
with the top 3 Do’s and Don’ts for communicating with them. For
example, they may include a blend of the following:
For D/Red Style:
A person who is ambitious, forceful, decisive and goal-oriented
Be clear, specific and to the point
Come prepared with all documents and be organized
Present facts logically
Don’t speak too slowly or you’ll lose them
Don’t leave loopholes or cloudy issues
For I/ Yellow Style:
A person who is magnetic, enthusiastic, friendly
Ask for their opinion
Provide a warm, friendly, stimulating environment
Allow time for relating
Don’t muffle conversation
Don’t be curt or cold
For S/ Green Style:
A person who is often patient, reliable, steady
Break the ice before rushing on to facts
Present case in a non-threatening manner
sk "“How” questions to draw out opinions
on't rush them
be domineering or demanding
For C/ Blue Style: A
person who is neat, conservative, perfectionist
In any economy, one’s people skills and ability to
communicate effectively with all team members is a big career
In the Spirit of Growth,