Success Strategies in this Economy

Warren Buffet was recently quoted as saying, "When the tide goes out, you can see who was swimming in the nude."

In this economy, it has certainly become apparent what some companies are made of. The competition to attract and retain customers is fierce. The top two priorities for sustainable competitive advantage will be:

1) Being totally customer- or client-centric in navigating through changing market/customer demands, and

2) Attracting and retaining the top talent, those who are intrinsically motivated in a way that also aligns with organizational objectives. This needs to be embedded in a culture.

In this economy, remember: "Tough times don't last, but tough people do." Lead yourself and others to redefined excellence.

P.S. "It is the greatest of all mistakes to do nothing because you can only do little. Do what you can." - Sydney Smith.
While this email goes out, we have been making donations to organizations helping victims of the Haiti earthquake. We encourage you to help as well, in any way that you can. Some suggested ways to do so are listed at the bottom of this enote.

Would you return to a restaurant that offered lousy service?  Last week, I had one of the worst restaurant service experiences, ever - but the President of the company made good. Read what happened, here.


Feedback should always include "FeedForward"


Research indicates a definite link
between talent management and business performance.
Read more here...

We want to hear your advice on Success in Leadership or Personal Achievement

When asked about the best advice they ever got, these folks said the following:

Bradbury Anderson, CEO Best Buy - "We are all really gifted in one main area. Discovering that and knowing it is important."

Don Knauss, CEO Clorox - "Take care of your people first, don't worry about yourself. I learned this in the Marine corps. Surround yourself with the best people and take care of them, and they'll take care of you.:

Chuck Reynolds, CPO Excel Group - "As a leader - be the change you want to see, while maintaining strong values of integrity in your dealings with others. In addition, focus on doing what you are passionate about."

What advice have you gotten or would you pass on to others to help them succeed in life? Click here to submit your answers in the next 48 hours, and if you are one of the first 20 to respond, we will send you a link for a complimentary behavioral profile.
We'll share some of your responses in an upcoming enote.
For more "Best Advice" from successful leaders, click here to see the video at

How to Help: Haiti Earthquake Relief

In the U.S.A
To help immediately, simply text the word HAITI to 90999. A $10 donation will be automatically directed to the Red Cross to help with relief efforts, and charged to your cell phone bill.

In Canada
If you are a Bell or Rogers customer, you can text the word HAITI to 45678, and a donation of $5 will be sent to the Salvation Army for Haiti relief efforts, and charged to your cell phone bill.

Or, you can visit a number of organizations online to make your donation by credit card. These include:

American Red Cross, International Red Cross, World Vision, Salvation Army (Canada), Mercy Corps

Innovation distinguishes between a leader and a follower.

- Steve Jobs


You must unite your constituents around a common cause and connect with them as human beings.

- J. Kouzes and
 B. Posner

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