"The actions of a leader are the best interpreters of their thoughts."
-Author unknown




"Again and again, the impossible problem is solved when we see that the problem is only a  tough decision waiting to be made."
-Robert Schuller


"A Leader is a dealer in hope."
-Napoleon Bonaparte






The Top 10 Questions to Help Managers "Refuse the Monkey"

The old school of management (Theory x) says the manager is the expert. As such, it is his/her job to address a problem by telling the employee how something should be done, or should have been done. The problem (the monkey) is handed to the manager, and he/she accepts it (after all, he/she is the expert). The employee never owns the problem. Not owning it, he/she can never effectively deal with it and never learns how to deal with future challenges. 

Here are 10 questions to help your charges take responsibility for making corrections and at the same time teach them how to deal with future challenges.

1. What happened ?
Or what's happening ? Remain silent and objective, giving them time to articulate what happened. Be sure everyone is clear about what did happen or is happening.

2. What do you see as the consequences ?

Sure, you may already know. But get them to think about it and come up with what they see as the consequences. Better from them than you.

3. Anything else ?
Don't be impatient for answers. Help them think it through thoroughly.

4. What are your (our) options here?
Don't let them off the hook with "I don't know." Let them think about the options. There are nearly always more than one... sometimes several, even if some of them are not good ones.

5. Which of these do you feel would be best ?
Narrow it down.

6. Why do you feel that way ?
Get them to articulate why they believe it to be the best course. Remember, to talk about it requires them to think it through.

7. What roadblocks do you foresee with this plan ?
If any are likely, it is better to be prepared.

8. When will you start ?
Commitment. (If "next week," then why not tomorrow?)

9. How can I support you ?
And be ready to do just that in whatever way you can.

10. What resources do you need to get this done ?
One way to support them is to make sure they have the "tools" they need to get the job done.

This piece was originally submitted by Bob Bone, Creative Business Coaching, who can be reached at Bob@BobBone.com, or visited on the web at www.bobbone.com Copyright 2003 CoachVille - 

Rights Reserved 2004 Excel Group Development Services Inc. Feel free to forward this article in its entirety with copyright  to any colleagues or associates as you wish to be used without profit.




Click here for New Announcements at Excel Group in Western Canada

5 Steps to Leadership Renewal

Top 10 Tips for Managers to Coach Effectively




    Click here if you wish to be removed from our mailing list



2005 EXCEL GROUP Development Services Inc.